Refund policy

PawTint Return & Refund Policy

At PawTint, every piece of art is created with love for you and your furry companions. We want your experience to be as joyful as the artwork itself — and if something isn't right, we're here to make it right.

Return Window

We offer a 30-day return policy from the date your order is delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with clear photos of the issue.

Once verified, we will gladly provide a replacement or an appropriate solution at no additional cost to you.

Return Eligibility

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all accessories and components

Items showing signs of use, customer-caused damage, or missing components may not qualify for a refund.

Oversized Artwork

Due to the nature of large-format art pieces, items with any side exceeding 24 inches may not qualify for standard returns. However, if your oversized piece arrives damaged, defective, or incorrect, we will provide a replacement or work with you on a satisfactory solution.

How to Start a Return

Contact our support team at support@pawtint.com with:

  • Your order number
  • Reason for the return
  • Photos (if applicable)

Once approved, we'll send you return instructions and the return address. Please do not ship items back without prior authorization — unauthorized returns may not be accepted.

Return Shipping Costs

  • If the return is due to a customer reason, the customer is responsible for return shipping costs. The specific fee depends on the shipping carrier you choose.
  • If the item arrived damaged, defective, or incorrect due to our error, we will cover the return shipping at no cost to you.
  • Original shipping charges are non-refundable.
  • For returns valued over $60, we recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.

Refund Process

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are typically processed within 10 business days to your original payment method. Additional processing time may be required by your bank or payment provider.

Need Help?

We're always happy to help — reach out to us at support@pawtint.com

Because every paw print deserves a perfect home. 🐾